Passport Application arrangements

UK passport applications from customers living in Slovenia is provided by the British Passport Processing Centre in Düsseldorf which is part of the British Consulate General, Düsseldorf, Germany.

Contacting Passport information Helpline

For applicants in Slovenia, please call +44 208 082 4740 between the hours of 9:00 AM Monday to 6:00 PM local time Friday  (24 hour service).

Calls will be handled by Careline Services. Calls will be charged at GBP 0.69 per minute + VAT for the duration of the call. (Telephone service providers will also charge for the cost of the international call)

• Please ensure you have your credit card details ready before calling.
• For customers with hearing difficulties, a Textphone service is available by contacting +44 1750 725368. This is a credit card payment service, charged at the same rates as above.  
  

Premium Rate Number:
Alternately, applicants can contact the Passport Information Helpline via a premium-rate telephone number.

• Please call 090 011 18008 between the hours of 9:00 AM Monday to 6:00 PM local time Friday. (24 hour service)
• Calls will be handled by Careline Services. Calls will be charged at 1.75 Euros per minute for the duration of the call. Calls made on a mobile-phone may be subject to additional charges, please check with your mobile-phone provider.
  

Complaints/Feedback

If you feel that your experience with Careline Services was below
the high standards the Foreign and Commonwealth Office aim to provide,
please email Careline Services directly at: ukpassportserviceeasterneurope@careline-services.co.uk

All complaints will be acknowledged within 1 working day.